Shipping and returns

Shipping

The built trap is made to order and ships within 2 weeks after payment, by PostNL with track and trace. One box for the whole order; prices include VAT.

Netherlands €8,95Belgium €12,95Germany €12,95France €17,95Austria €18,95Denmark €21,95Pick-up in Lichtenvoorde: free, by arrangement

Other EU countries: on request — write to shop@dem8.eu.

Your right of withdrawal

You can withdraw from a purchase of a physical product within 14 days of receiving it, without giving a reason. Write to shop@dem8.eu with your order number.

Send the product back within 14 days of telling us; the cost of sending it back is yours. We refund the price and the standard shipping within 14 days of hearing from you, once the product is back or you show it’s on its way. Terms of sale

Print files

You buy the print files on Printables or Cults3D: payment, download and the 14-day right of withdrawal for digital content follow their checkout (EU Directive 2011/83/EU, art. 16(m)).

Faulty or wrong product

If something arrives broken or isn’t what you ordered, write to shop@dem8.eu with a photo: we replace it or refund you, including the shipping.